Cultural Humility Training
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For this project, Shauna developed an original company-wide training for employees to navigate cultural similarities and differences in the workplace.
The training provides employees with skills and frameworks to self-reflect and learn about the cultural experiences and identities of others. The goal of the training was to increase the quality of employee interactions in the workplace and the success of teams collaborating globally.
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Needs Assessment
The company needs to teach employees how to think about their actions through an inclusive lens. The following needs were addressed during a needs assessment with key stakeholders.
Training Gap
Currently, there is no cultural awareness training at the company
Requests
Employee resource groups are reporting that we need cultural training
Global Growing Setting
The company needs an acknowledgment of similarities and differences in cultural experiences
Breaking the Mould
Cultural awareness or competency trainings can contain irrelevant or stereotypical content
Empathy Map
Throughout the research process, Shauna developed a collection of feedback and examples from the company-wide communication platform including real examples and quotes.
Desired
Outcomes
Learner Before
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Lack of awareness
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Desire to learn
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Unprepared
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Unclear how to navigate
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Unaware of consequences
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Makes judgments & assumptions
Learner After Training
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Adaptable & able to adjust
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Actionable frameworks to demonstrate awareness of others
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Intentional about working with people who have different life experiences
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Ready to ask questions & learn
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Knows when to listen & learn vs. contribute
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Demonstrate openness to cultural similarities and differences
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Be open to learning from anyone (regardless of the role/ hierarchy)
Solution
Shauna collaborated with cultural experts to develop a new company-wide intercultural training adapted from cultural humility principles, which originated in the healthcare field. The new training goes beyond the notion of being culturally competent and embraces a mindset of continuous learning and reflection.
Training Excerpts /
Cultural Humility is our ability to navigate across cultural similarities and differences whilst encouraging a mindset of continuous learning
Definition /
Comparison /
Cultural Competence
Cultural Humility
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Knowing information about cultures
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Lifelong learning, understanding, and curiosity
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Feeling that you are competent and know everything there is to know
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Critical self-reflection
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Understanding a culture’s values
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Vulnerability, being humble, know that you do not have all of the answers
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Love, passion, empathy, and equality
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Self-awareness
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Impartiality
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Fighting power imbalances
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Working with difference
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Addressing inequalities
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Working collaboratively
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Reflecting on your own lens and experiences
I know who you are
I am curious to know who you are
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Scenarios /
Frameworks /
Intercultural Development Inventory
You have a limited ability to see cultural differences. So if you're in the denial stage, you do not see cultural differences at all.
DENIAL
You can see cultural differences, however, you really disregard them to focus on cultural similarities exclusively. This may occur due to limited cultural understanding, or you may need more exposure.
You're capable of both seeing differences and similarities, and you're also capable of adapting your behavior so that you can work with different individuals across different cultures.
POLARIZATION
MINIMIZATION
ACCEPTANCE
ADAPTATION
You are able to see cultural differences, and you're able to understand how people from cultural identities are different from one another. However, you also have a superiority complex about your group.
You see and appreciate different cultural identities and perspectives and the strengths that they bring to a community. You could be here as a result of taking time to have relationships with others that are culturally different.
Adapted from idiinventory.com
ASSESS Framework
Ask questions in a humble manner
Start with listening
Suspend judgment
Express kindness and compassion
Support a safe and welcoming environment
Seek self-awareness and advocacy
Next Steps
Implement Feedback
Pre- and post-training survey data requests for leadership to take the training and for a wider-spread audience to develop these skills
Scale Training
Expand training audience to reach audiences company-wide including specific components for leadership, management, and onboarding
Advanced Cultural Humility
Develop additional training with advanced levels, and individualized cultural humility training plans specific to individuals and teams
